Protection of Privacy

Mazzonetto recognize the importance of protecting all data relative to users of the www.mazzonetto.it and www.mazzonettoshop.comsites and that of its clients, be they of a strictly personal nature (eg identifying data) or of a financial nature eg credit card number) by adoptring and guaranteeing, specific procedures and suitable measures of security aimed at protecting client data in the best possible way.
In accordance with art.13 d.lgs.n.196/03 Mazzonetto informs is clients as follows:
1. Aims and methods of treatment for which the data is destined
The treatment of data received through the site will have exclusively, as an object, common data. Therefore the client will not have to communicate data relating to health or relative to political, religious, union or philosophical connotation, which qualifies as “sensitive data” in accordance with art.4, comma 1, of d.lgs.n.196/203.
As regards personal data relative to navigating the site www.mazzonetto.it and registratuion on the same site. Navigating on the site is free and does not require registration. Information relative to navigating by those not proceeding to register will not be used to create client profiles and will never be connected to the user unless for mere statistical, absolutely anonymous ends.This means that in order to make it possible to see, consult and navigate the web pages of this site, the computer systems and software procedures laid down acquire some personal data, the transmission of which is implicit in the use of protocol for communication on the internet. This category of data includes IP addresses or dominion names of computers utilized by the user connecting to this site, the time of the request, the method used in submitting the request to the server, the size of the file obtained in reply, the numeric code indicating the status of the data reply from the server (successful, error etc.) and other parameters relative to the operating system and the technological environment of the user. The above stated data is treated in accordance with art.123 of d.lgs.n.196/293: thus when it is no longer necessary for purposes of transmission of electronic communication, it is eliminated or remains anonymous to enable the elaboration of statistical information of the user of the site and to check correct functioning. In any case navigating data could be used in ascertaining responsibilty in the case of hypothetical online illegalities such as those established by the Privacy Code.
The user choosing to register on the site providing Mazzonetto with their express consensus will receive online or by mail at the address indicated all announcements relative to their products, new content and events. The client can, at any time, choose to be cancelled from the site and interrupt the sending of any communcation to the address provided.
Personal data provided by the client for registration will not be shared by Mazzonetto with any third party of any form, save for communications serving for the purpose of electronic commerce, for the benefit of the registered user.
As regards personal data relative to online purchases
Purchases on the site require registration of the user by compiling a form and providing some personal data. The data will be used for contractual purposes and will be provided exclusively to carriers engaged for the delivery of goods purchased, to credit institutions employed to collect payment and to accounting firms with which Mazzonetto has a working relationship, third parties all subject to rigid contractual obligations of confidentiality. Mazzonetto will not otherwise communicate data of clients to third parties unless expressly requested to do so by law or requested for purposes of a legal action. Information relative to the client's person and purchases made will however remain strictly confidential.
Mazzonetto specifies that clients' data can, in any case, also be used for the activity of direct sales of products analogous to those already acquired by the same client provided that the client does not refuse the use of his email address.
In any case Mazzonetto guarantees that the data provided by the client will be:
a. teated in a lawful and correct way;
b. collected and registered for specific, explicit and legitimate purposes and used in other operations of treatment in terms compatible with such purposes;
c. exact and, if necessary, updated with the necessary collaboration of the user, or client, who must verify and communicate any eventual need for variation;
d. pertinent, complete and not excessive with respect to the purpose for which it is collected or subsequently treated;
e. conserved in a way that enables identification of the person concerned for a period of time not exceeding that necessary for the purpose for which it has been collected or subsequently treated.
Mazzonetto also guarantees that any other purpose other than that indicated above will be appropriately and opportunely revealed and pursued only on acquiring your express consent.
As regards personal data of third parties supplied by the client
Where Mazzonetto finds itself in the position of treating personal data of third parties, communicated directly to the client (for example the third party is the receiver of the consignment or the third party is delegated for payment etc. ..) the client becomes the autonomous owner of the treatment, accepting all obligations and responsibility by law, conferring on Mazzonetto the widest possible margin as regards any contestation, pretext, request for compensation for damages from treatment etc. which might come from the third party and vouching for the fact that the communication of data of the third party is founded on the prior acquisition – on his part – of consensus of the third party of information that regards him.
2. Communication of data
As stated above, the data provided by the client registered will not be shared by Mazzonetto with any third party in any form, save for communications functional for the activity of electronic communication, should the client registered benefit. As regards data of the client who has proceeded to purchases, neither will this data, used for merely contractual purposes be communicated to third parties, except for: carriers engaged to deliver products purchased, credit institutions engaged to receive payments; companies handling accounting data with which Mazzonetto results as being in an ongoing relationship in terms of accounting, administrative, legal, fiscal and financial matters; subjects delegated and/or engaged by Mazzonetto to practise activities strictly correlated to supplying services of the site and technical maintenance (including maintenance of network equipment and electronic communications network); commercial partners in the sole case that you have provided specific consensus of treatment of personal data for publicity purposes; third parties all subject to rigid contractual obligations of confidentiality.
However cases are saved where communication is expressly requested by law or for purposes of a legal action. Mazzonetto can avail itself for treatment of any data in a specific activity, of third parties adequately selected, with experience, capacity and reliability. These may be nominated as “responsible for treatment” and carry out their activity according to instructions given and under the control of Mazzonetto. In addition people will be appointed responsible for single services, with respect to purposes for which data has been given and indicated in informative reports.
3. Obligatory or optional nature of giving data. Consequences of eventual refusal to respond
In providing Mazzonetto with personal data on the part of the user of the site or the client, requested on different occasions, may be necessary for purposes of identity in the particular information request (for example, depending on the case, the use of the site and and its services or purchase of products), or may be optional. The obligatory or optional nature of providing data is specified from time to time in relation to the particular information requested. The apposition of the character will indicate that the information requested is obligatory.
Not providing the data indicated as obligatory will make pursuit of the main purpose impossible as for example the conclusion and execution of the contract of purchase, or even access to otherservices provided by the site.
Providing further data, not defined as obligatory, remains optional, not being destined for pursuing the above purposes. In particular, distinct consensus is not given on the operations of treatment by the commercial partners; this refusal will not have any consequences. Where optional consensus is given you will be admitted to participate in promotional activities or games for prizes organized by the Dada group or its partners.
4. Rights
At any time the registered user and the client can exercise their rights in accordance with art.7 d.lgs.n.196/203, that is : the right to obtain the information:
a. of the origin of the personal data;
b. of the purposes and modality of treatment;
c. of the logic applied in the case of treatment effected with the auxiliary of electronic instruments;
d. of the identifying particulars of the owner, of authorised people and the representative designated in accordance with article 5, comma 2; and subjects or categories of subjects to whom personal data can be communicated or who may come to know of it as designated representative in the territory of the state, of authorisd people ; the right to obtain:
a. updates, rectification or, where there is an interest, integration of data;
b. cancellation, transformation in an anonymous form or a block of data treated in violation of the law, including that which it is not necessary to conserve in relation to the purposes for which the data has been collected and subsequently treated;
c. stating that the operations in letters a. and b. have been made known, also as regards their content, to those to whom the data has been communicated or distributed, except for where this proves impossible or entails the employment of means manifestly out of proportion with respect to the protected right; the right to oppose, wholly or in part:
a. for reasons legitimate to the treatment of personal data which it regards, pertinent to the purpose of collection ;
b. to treatment of personal data which it regards for the purpose of sending publicity material or direct sales or for carrying out market research or commercial communication.
In accordance with arts. 8 and 9 of d.lgs.n.196/203, the registered user and the client can freely and at any moment exercise their own rights, with written request addressed to Mazzonetto at its postal address or e-mail address, a request which will receive prompt attention with respect to the prescriptions of art.10 of d.lgsn.196/203.
5. Security
Mazzonetto uses opportune security instruments in order to protect data and any information supplied and to reduce to the minimum the risks of destruction or loss, even accidental, of data, the risks of access by unauthorised third parties or the risks of treatment which has not been authorised or does not conform to the above indicated aims of collection. In addition, in accordance with arts.33 and 34 of d.lgs.n.196/203 Mazzonetto adopts technical and organizational measures suitable for the existing risk, to protect the security of its services., the integrity of data relative to traffic, data relative to the location and electronic communications with respect to any form of use or knowledge which has not been authorised.
Neverthe less Mazzonetto makes it known that no transmission of data via internet can be guaranteed absolutely against access by unauthorized third parties, for which Mazzonetto cannot be held responsible for any violation which is not due to its own negligence
Finally Mazzonetto advises that its site uses automatic data collection systems not directly released by the user, such as cookies, which are collocated to the server of Mazzonetto without others being able to accede. Cookies are pieces of information that a website can send to the browser of the user's computer for filing, it does not contain comprehensible information but enables the user to associate with personal information released on the site. Mazzonetto uses cookies only in an anonymous and aggregated form to check the pages of its site more frequently, to make its site more usable, to optimize its services and site in relation to specific needs and preferences of users and clients and to enable them easier access. Many browsers automatically accept cookies; however, should the user so desire, the cookies can be disabled or eliminated from the browser (through the Instruments bar of the computer under “Help”).
Acceptance of the automaticdata collection procedures and use of cookies remain necessary, however, to use the servicesof the site, including purchase of products and telecommunications services which refer to it.
On the site there may be forms of connection to other sites. You are advised that Mazzonetto does not adopt any form of check on these sites and accepts no responsibility in the form adopted to protect privacy.
6. Owner of treatment
The owner of treatment of data collected through sites www.mazzonetto.it and www.mazzonettoshop.com is Maglificio Mazzonetto s.p.a. With registered office in Fossalta di Piave (Venice), Via Kennedy 6, registered with the Companies of Venice, c.f. and p.iva n.00698880275.
7. Responsible for treatment
In the present state Maglificio Mazzonetto s.p.a. is responsible for treatment in relation to all duties.
8. Consensus.
1. Consensus for treatment will be expressed with an appropriate declaration, requested at the moment of registration on the site and purchase of products.
9. Applicable law
For the protection of privacy of users of its site and clients Mazzonetto applies Italian law to which it remains subjected for any possible controversy.
10. Modifications and updates.
As stated above, it could be the object of modifications or updates by Mazzonetto, also as a result of modifications of law or regulation. Modifications and updates will be duly communicated to users through appropriate information on the site.

General Conditions of sale

1. General regulations

1.1. The General Conditions of Sale govern the relationship between the client (hereafter called “Client”) and Maglificio Mazzonetto s.p.a. with registered office in Fossalta di Piave (Venice), Via Kennedy n.6, enrolled at the Register of Companies of Venice, c.f. and p.iva n.00698880275, (hereafter called “Mazzonetto”), for the purchase of products from time to time and for that purpose available on the sites www.mazzonetto.it and www.mazzonettoshop.com (hereafter called “sites”).
1.2. The Client will examine carefully the terms and conditions of the General Conditions of Sale which Mazzonetto puts at their disposal for the purpose of enabling them to memorize and reproduce it in accordance with art.12 of d.lgs n.70/2003.
1.3.Further information can be obtained by accessing Customer Service, or in the sections Terms of Use and Privacy in the Legal Information area. Mazzonetto may also be contacted by email at servizioclienti@mazzonettoshop.com
1.4. Mazzonetto exercises its online business exclusively for clients qualifying as consumers in accordance with art.3, lett. A of d.lgs.n.2006/05 (and that is a physical person who purchases the goods for purposes extraneous to the commercial, entrepreneurial or professional activity which may be carried out) and who has completed eighteen years of age.
1.5. Online business is carried out exclusively for clients resident in the following countries: ITALY (except for Livigno, Campione d'Italia, Vatican City and San Marino), EUROPE (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Sweden, United Kingdom).
1.6. The General Conditions of Sale regulate exclusively online business carried out among users registered by the sites and Mazzonetto. Excluded are the supply of services or sale of products by parties other than Mazzonetto, present on the site through some form of connection, in relation to which Mazzonetto accepts no responsiblity whatsoever.

2. Filling in the order form and concluding the contract

2.1. The languages used to conclude the contract with Mazzonetto are Italian and English.
2.2. The purchase of products requires the client to fill in an order form, completing the parts marked as obligatory, and sending it to Mazzonetto as indicated.
2.3. The order form states:

• a summary of features and price (including taxes) of the product/s ordered;
• methods of payment;
• delivery details of products ordered and cost;
• specific reference to the conditions for exercising the right to withdraw and the ways and terms of returning products purchased as foreseen in the General Conditions of Sale;
• reference to the General Conditions of Sale in the section of the site entitled General Conditions of Sale;
• reference to the terms and means of delivery stated in the section Deliveries in the Customer Service part;
• reference to the regulations for Protection of Privacy in the section of the site entitled Protection of Privacy, with request for appropriate consensus of treatment of personal data provided according to the information contained therein.

2.4. Before starting the order for products previously inserted in the “Basket”, by transmission of the order form, we will asked to client:

• to accept the cost of delivery;
• to read carefully and accept the General Conditions of Sale and the conditions concerning the right to withdraw, the conditions for return and for reimbursement provided for by arts. 6 and 7 which the client declares as having understood in full;
• to read and accept the means of delivery stated in section Deliveries in the Customer Services part;
• to provide consensus for the treatment of personal data as stated in the regulations contained in the section of the site entitled Protection of Privacy;
• to print a copy and to memorize or keep a copy for personal use;
• to select the method of payment;
• to locate and correct any errors in inserting data (in particular, the client will be able to modify the number of products required adding or cancelling one or more products from the “Basket”. .

2.5. Electronic transmission of the order form implies accepting in full and unconditionally the General Sales Conditions and full knowledge of further information contained in the site, including the conditions contained in the section Terms of Use and the regulations contained in the section Privacy in the Legal information part.
2.6. The contract stipulated between Mazzonetto and the client concluded at the moment in which the client's order is received electronically , save for possible malfunctioning on the part of the operator of data transmission.
2.7. Mazzonetto will confirm the order to the client by email stating:

• a summary of the conditions appliable to the contract already contained in the order form;
• the main characteristics of the product/s purchased;
• detailed information of price, taxes and delivery costs;
• details of method of payment;
• a recall of conditions regarding the right of withdrawal.

The client should check the content of the communication and advise Mazzonetto immediately of any errors or omissions.
2.8.Mazzonetto can refuse those orders for which there are not sufficient guarantees of solvibility and which result as incomplete or no longer valid. In these cases, Mazzonetto will inform the client by email that the contract has not been concluded, specifying reasons for refusal.
2.9. Mazzonetto will also refuse the order where products shown on the site are no longer available or on sale at the time of sending the order form; also in such cases Mazzonetto will take care to communicate to the client hastily the non-availablity of the products ordered. Where payment has been made Mazzonetto will arrange for regular reimbursement without interest.
2.10. Mazzonetto will conserve the order form in its own databank for the time strictly necessary for the execution of the purchase.
2.11. Mazzonetto is not bound to any general obligation of supervision of data transmitted and/or memorized. We inform that, save for regulations in accordance with articles 14,15 and 16 of d.lgs.n.70/03, Mazzonetto will be held responsible:

• to inform judicial and/or administrative authorities without delay of any eventual illicit activity or information which comes to its knowledge;
• to supply without delay, at the request of the aforesaid authorities, information in its possession, also when consenting to identification of the client, necessary to identifyand prevent illicit activity.

3. Guarantees

3.1. The products offered for sale on the Mazzonetto site are of top quality, new and corresponding to market standards, supplied with a ticket which conforms to art.17, law 23 July 2009 (v.art.4,comma 49, law 24 November 2003, modified by art.17, law 23 July 2009) which the client should not remove until the expiry date for withdrawal. They are produced directly by Mazzonetto or bought from the same by suppliers carefully selected by means of rigorous quality control.
3.2. The single products are shown with their main characteristics. Mazzonetto takes care to present its products and make them visible in the truest way possibleon its sites. Nevertheless the picture shown might not correspond fully to the real product because of the Internet browser and the monitor used by the client.

4. Prices

4.1. Prices are shown on the site in euros and include taxes. Mazzonetto takes care to check constantly that prices shown are correct but cannot guarantee the absence of errors. In the case of errors which emerge following an order, Mazzonetto will advise the client offering the opportunity to confirm the order at the correct price or otherwise to cancel it.
4.2. Prices of products could also be subject to update, for which reason it is necessary that the client, before proceeding to transmit the order, checks the final sale price.
4.3. Delivery costs, if expressly indicated on the order form, will remain at the expense of the client and are clearly marked on the order form. These costs may be subject to variation as a consequence of the method of delivery chosen and the place of delivery.
4.4. Payment for the product and relative delivery charges will be met by the client by means of one of the methods of payment stated on the order form.
4.5. Where payment is by credit card, Carta sì guarantees adequate security measures to prevent third parties having access to the data on the card.

5. Despatch and delivery of the product.

5.1. For delivery of goods purchased the client can choose the most convenient place, which may be different from his residence, except for post box addresses where delivery cannot be made.
5.2. All products will be delivered by courier. Orders will be dealt with and delivered from Monday to Friday, except for public holidays as described in the Despatches section in the Customer Service part, save for unexpected delays.
5.3. For the delivery of goods the client or a delegated person should be present at the indicated place of delivery. At the moment of delivery the client will be responsible:

• to check that what is delivered corresponds to what is stated on the delivery document and that the package is intact;
• to contest any incongruence or damage immediately to the courier by means of a written note in the space provided on the delivery document provided by the courier.

Failing this the client cannot contest characteristics outside what has been delivered.

6. Right to withdraw and procedure for return of goods

6.1. In accordance with arts. 64 and the following d.lgs n.206/05 The client has the right to withdraw from the contract without any penalty and without a reason within the period of 10 working days from receipt of products purchased on the site.
6.2. To exercise the right to withdraw, the client should complete the appropriate withdrawal/return form and send it to servizioclienti@mazzonettoshop.com complete with all that is required, namely:

• demonstration of will to avail oneself of the right to withdraw in accordance with art. 64 of d.lgsn.206/0;
• indicating the products for which the client wishes to avail him/herself of the right to withdraw;
• the order number issued at the time of purchase;
• the data relative to the client's current account to which reimbursement is to be credited.

6.3.Once the withdrawal form has been received, Mazzonetto will send confirmation of receipt by email. Subsequently, once the conditions for withdrawal have been checked, Mazzonetto will will send an email confirming acceptance of withdrawal
6.4. In the case of withdrawal the client should return the products to Mazzonetto giving them to the courier for return within ten working days from receipt of the products purchased.
6.5. Where the client chooses to use the courier specified by Mazzonetto return of goods will not have a charge. Otherwise the cost for return will be at the expense of the client.
6.6. In order to exercise the right of withdrawal the following conditions should be respected:

• that the products returned have not been used or damaged in any way by the client;
• that the identifying ticket is still attached to the product;
• that the products are returned in their original packing.

6.7. Reimbursement will be free of charge in the shortest time possible and in any case within thirty days from the date on which they have been checked for valid right for withdrawal. The sum will be considered as reimbursed within the terms should they be returned , sent or credited not later than the expiry of the period previously stated.
6.8. Mazzonetto will not provide for any reimbursement where the client has not respected the methods and terms for exercising the right to withdraw. In refusing reimbursement Mazzonetto will communicate the reason. Should the client have provided for return of the goods he/she can ask Mazzonetto, within and not more than fifteen days from communication of refusal of reimbursement, for return of the goods at his/her expense; if not Mazzonetto will have full right to keep the goods and the price of purchase.

7. Reimbursements

7.1. The exercising of withdrawal effected in respect of the aforesaid methods and terms, will give the client the right to obtain reimbursement of the price of purchase. In case of necessity Mazzonetto will hastily send the client confirmation by email.
7.2. Reimbursement will take place free of charge, as soon as possible and in any case within thirty days from the date on which conditions for the right to withdraw was ascertained. The sums will be considered reimbursed within the term if they are returned, despatched or credited not later than the expiry term previously stated.
7.3. Should the ordering client be different from the person who has effected payment for the products returned, reimbursement wil be made in favour of the latter.

8. Modifications

8.1. The General Conditions of Sale may be modified by Mazzonetto, also as a consequence of modifications in the law or relative regulations.. Eventual modifications will be effective from the moment of publication on the sites and will be applicable to contracts concluded subsequent to publication.

9. Protection of Privacy

9.1. All information referring to treatment of the client's personal data is contained in the section Privacy in the Legal information part.

10. Applicable laws

10.1. The contract made with the client is disciplined by Italian law through which the general Conditions of Sale should be interpreted. For what is not expressly provided in the General Conditions of Sale, reference should be made to the civil code, to regulations in d.lgs.6 September 2005 n.206 and subsequent modifications and integration (c.d. Consumer Code) and to d.lgs.9 April 2003 n.70 (Implementation of Directive 2000/31/CE relative to some juridic aspects of information company services in the internal market, with particular reference to online trade).

11. Place of Jurisdiction

11.1. In the case of controversy with the client, mandatory territorial jurisdiction in accordance with art.63 d.lgs.n.206/05 will be through the judge at the place of residence or domicile of the client, if located in the territory of the state.